Motoseller

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Privacy Policy

Who we are

Music and Motorcycles Ltd trading as Motoseller

Effective Date: 11th July 2025
Registered Company Name: Music and Motorcycles Ltd
Company Number: 16563233
Registered Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM

Email: [email protected] or [email protected]

1. Introduction

At Music and Motorcycles Ltd, we are committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following personal data:

a) Information You Provide to Us Directly

  • Full name
  • Email address
  • Telephone number
  • Address (for deliveries or documentation)
  • Vehicle information (for trade-ins or valuations)
  • Payment details (where applicable)
  • Preferences or interests (e.g., via forms or surveys)

b) Information We Collect Automatically

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website (via cookies – see Section 7)

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries or service requests (e.g., vehicle sales, trade-ins)
  • Process and manage vehicle purchases or valuations
  • Deliver vehicles and arrange appointments
  • Contact you with updates related to your enquiry or purchase
  • Send promotional or marketing communications, where consent has been given
  • Improve our website and services through usage analytics

4. Marketing Communications

If you submit your details via our website, forms, or events, you may receive marketing emails from us regarding:

  • New motorcycle stock
  • Offers and promotions
  • Events and shows
  • Branded merchandise or apparel

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

5. Legal Basis for Processing Data

We only collect and process personal data when we have a lawful basis to do so. These include:

  • Consent: You have given us permission to contact you.
  • Contract: The processing is necessary for the performance of a contract (e.g., a vehicle sale).
  • Legal obligation: We are legally required to retain certain records (e.g., invoices).
  • Legitimate interests: We have a genuine and legitimate reason (e.g., business interest) that does not override your rights and freedoms.

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share your information with:

  • Vehicle delivery partners
  • Payment providers
  • HPI or finance companies (with consent)
  • Government or regulatory bodies (e.g., DVLA)
  • Professional advisors (e.g., accountants, legal representatives)

All third parties are required to respect the confidentiality of your data and comply with data protection laws.

7. Cookies & Website Analytics

Our website uses cookies to improve your browsing experience and collect anonymous analytics. Cookies help us understand how users navigate our site, which allows us to improve content and functionality.

You can control or disable cookies through your browser settings. For more details, please refer to our [Cookie Policy].

8. Data Retention

We retain your personal data only as long as necessary for the purpose it was collected:

  • Customer records: Up to 7 years (to comply with accounting/tax laws)
  • Marketing data: Until you unsubscribe or withdraw consent
  • Trade-in submissions: 12–24 months unless a sale is completed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

To exercise any of these rights, please contact us at:
📧[email protected]

10. Data Security

We have put in place appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. These include:

  • Secure website and server infrastructure
  • Access controls and staff training
  • Encryption and secure payment processing

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and, where appropriate, notified to you by email. We encourage you to review this page periodically.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Music and Motorcycles Ltd
📧 Email: [email protected]
📍 Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM